Return Policy

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This Return Policy outlines the terms and conditions under which Floxarixquibraxn ("we", "our", or "us") accepts returns and processes refunds for our services and products.

Return Period

You have the right to cancel your order and receive a refund within 14 days of receiving your items, in accordance with UK consumer protection legislation. This 14-day period begins on the day you receive the items.

If you wish to cancel your order, you must inform us of your decision to cancel by contacting us before the 14-day period expires. You can contact us using the contact information provided at the end of this policy.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The return request must be made within the specified return period
• Items must be returned in their original condition, unused, and with all original packaging and tags attached
• Items that have been personalised, customised, or made to order may not be eligible for return unless they are defective or not as described
• You must provide proof of purchase, such as an order confirmation or receipt
• Items must be returned securely packaged to prevent damage during transit

We reserve the right to refuse returns that do not meet these conditions. Items returned in a condition that is significantly different from when they were received may result in a reduced refund amount.

Cost of Return Shipping

Unless the items are defective or not as described, you will be responsible for the cost of returning items to us. Return shipping costs are non-refundable.

If items are defective, incorrect, or not as described, we will cover the cost of return shipping. In such cases, please contact us to arrange the return and we will provide instructions for returning the items at our expense.

We recommend using a tracked and insured shipping method when returning items, as we cannot be responsible for items lost or damaged during return transit.

Return Process

To initiate a return, please follow these steps:

1. Contact us using the contact information provided below to notify us of your intention to return items
2. Provide your order number and reason for return
3. Wait for our confirmation and return instructions
4. Package the items securely in their original packaging, if possible
5. Ship the items to the address we provide
6. Retain proof of postage until your refund has been processed

Once we receive your returned items, we will inspect them and notify you of the status of your return. If your return is approved, we will process your refund within 14 days of receiving the returned items.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been personalised or customised according to your specifications, unless defective
• Items that have been used, damaged, or altered after delivery
• Items returned after the return period has expired
• Items without proof of purchase
• Gift wrapping services that have already been completed and delivered

Please note that bespoke or custom-made items are created specifically for you and may not be suitable for return unless there is a defect or they do not match the agreed specifications.

General Legal Requirements

Under UK consumer law, you have certain rights:

• You have the right to receive goods that match their description and are of satisfactory quality
• You have the right to reject faulty items and receive a full refund within 30 days of purchase
• You have the right to request a repair or replacement if items are faulty
• For services, you have the right to require us to re-perform the service if it is not carried out with reasonable care and skill

These rights are in addition to your right to cancel within the 14-day period and are not affected by anything in this Return Policy.

Order Cancellation Policy

You may cancel your order at any time before we begin processing it. Once we have begun processing or fulfilling your order, cancellation may not be possible, and standard return procedures will apply.

To cancel an order before processing begins, please contact us immediately. If the order has already been processed, you may still cancel under the 14-day return period if the items have not yet been delivered.

If you cancel an order that has already been processed and shipped, you will be responsible for returning the items in accordance with our return process outlined above.

Refund Procedure

Refunds will be processed to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider, but typically takes 5 to 10 business days after we process the refund.

The refund amount will be equal to the amount you paid for the items, excluding the original shipping costs (unless the items are defective or not as described). Return shipping costs are non-refundable unless the return is due to our error.

If you received a discount or promotional offer when making your purchase, the refund amount will reflect the actual amount you paid, not the original item price before the discount.

We reserve the right to deduct from the refund amount any reduction in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Contact Information

For returns, cancellations, or any questions about this Return Policy, please contact us:

Floxarixquibraxn
44 Canal St, Manchester M1 3WD, United Kingdom
callme@floxarixquibraxn.world
+44 739 834 6938

When contacting us about a return, please include your order number, the items you wish to return, and the reason for return. This will help us process your return request more efficiently.